Marija Babic

Marija Babic has extensive experience in the customer service industry. Marija began their career at Mobtel in 1998 as a Call Center Agent before progressing to roles such as Distributer Help Desk Coordinator and Manager of Customer Support Department. In 2006, they joined Telenor d.o.o. as a Request&Complaints Team Leader and later became the Back Office Manager.

In 2009, Marija joined Telenor Srbija as the Manager of Consumer Contact Centre & Workforce Planning and Reporting. Marija also served as the Acting Customer Care Director for a brief period in 2012. From 2014 to 2016, they held the position of Head of Customer Service Division, Serbia & Montenegro, leading teams to achieve target performance results and transforming the department to a profitable and proactive channel.

Since 2016, Marija has been working for Yettel.Srbija as the Director of Customer Care & Telesales. In this role, they oversee customer care divisions across two countries, managing a large staff and various customer service functions. Marija is responsible for strategic and operational planning, workforce management, telesales, tech support, and quality management, among other responsibilities.

Marija Babic has a Bachelor of Economics and a degree in Manager in Trading from the University for Trading and Banking, which they completed from 1999 to 2004. In 2016, they attended INSEAD for a program called "The innovator's method bringing the lean start-up into your organization". Additionally, Marija has also studied Strategic and Brand Marketing at the London Business School, although the exact duration is unknown.