Chung Lai

Chung Lai is an experienced professional in project management and customer service within the insurance and finance sectors. Currently serving as Senior Manager and eMPF Project Lead at YF Life Insurance International Limited since November 2012, Chung oversees various projects including eMPF and improvements to operational workflows. Previously held positions include Project Team Manager, where responsibilities encompassed managing multiple projects and refining procedures, and Customer Service Manager for MPF & EB, leading a team and addressing escalations for VIP clients and regulatory matters. Prior experience at Aetna involved managing vendor relationships and facilitating communication between operations and sales teams. Chung holds a degree from The University of Bolton.