Callum Grainger

Callum Grainger is a seasoned customer support professional with extensive experience in international operations and project management. Currently serving as the Senior International Customer Support Manager at yfood Labs since June 2022, Callum has successfully internationalized customer support by hiring and onboarding native speakers for key markets and implementing Zendesk to enhance operational efficiency. Prior experience includes managing escalations at mytheresa.com and overseeing front office management roles across various hospitality establishments. Callum possesses a background in customer care and sales from BT and Advanced, and holds a BA Joint Honours degree in Ancient History and Archaeology from the University of Nottingham.