Tshepo Kaate

Tshepo Kaate has extensive experience in customer service and compliance roles across multiple organizations. At the SA Post Office, Tshepo served as a Supervisor from March 2020 to April 2021, focusing on setting objectives for customer service, monitoring performance, and resolving complex customer queries. From October 2014 to July 2016, Tshepo held the position of Assistant Branch Manager at Capitec Bank, where responsibilities included coordinating branch operations, onboarding new employees, and ensuring compliance with procedures. Currently, Tshepo is employed at Yoco as KYC Manager, effectively overseeing the KYC team and addressing escalated queries, having previously served as a KYC Analyst in a similar capacity.