Ramona Heine

Ramona Heine has extensive work experience in project management and customer success. Ramona is currently working as a Customer Success Manager at YOOBIC, starting in March 2023. Prior to this, they worked as a Senior Project Manager at Jeenka from September 2022 to March 2023. From December 2021 to September 2022, they were a Project Manager at 21iLAB.

Ramona has also worked at Triplesense Reply Italia from December 2019 to December 2021 as a Digital Project & Account Manager. In this role, they were responsible for client management, digital performance evaluation, coordinating website feature implementation, and task management.

Before that, Ramona worked at Jobrapido as a Client Manager, where they were involved in various responsibilities such as leading catch-up meetings, optimizing client content, and budget control. Ramona also worked as a Project Team Leader and Online Operations Coordinator at the same company.

In their earlier career, Ramona worked as a Website Specialist and Junior/Senior Website Assistant at Jobrapido. Ramona also had a brief role as a Secretary at Markab Consulting Srl and as a Customer Care Assistant at Deutsche Messe AG.

Ramona Heine attended the Berufsbildende Schule 11 where they pursued a degree as a Commercial Assistant for foreign languages. The duration of this education is not specified. After that, in 2003, they enrolled at Gerschau und Kroth Werbeagentur and obtained a degree as an Advertising Specialist in 2005.

In addition to their formal education, Ramona Heine obtained several certifications. In November 2018, they completed the Lean Six Sigma Foundations, Operational Excellence Foundations, and Scrum: The Basics courses through LinkedIn. In February 2018, they earned a certification in Business Metrics for Data-Driven Companies from Coursera. Furthermore, they completed the Initiating and Planning Projects course and received a certificate in August 2017 from Coursera Course Certificates.