Stefania La Licata

Stefania La Licata has a diverse range of work experience. From December 2020 to January 2022, they worked as a Support Specialist at YOOBIC, where they assisted end-users, resolved tickets, and reported bugs to the Product and QA teams. Following that, from February 2022 to the present, they served as a Support Team Leader at YOOBIC, leading a team, conducting weekly 1-1 meetings, and providing onboarding and training for new team members. Currently, they are also working as a Client Enablement Manager at YOOBIC, starting in August 2022. In this role, they maintain communication with a Technical Content Writer, writes articles for the Help Center, and collaborates with the Product team and Developer Advocates on documentation. Before joining YOOBIC, they were a Customer Service Representative at CERATIZIT from September 2017 to December 2020. Their responsibilities included managing customer requests, invoicing, deliveries, and complaints, as well as informing customers about the company's services and implementing new customer accounts.

Stefania La Licata has a diverse education history. From 2011 to 2014, they attended the Universite de Lorraine and obtained a Bachelor's degree in LLCE English, focusing on Culture & Tourism. In 2014, they also had the opportunity to study abroad through the Erasmus program at the University of Stirling, where they pursued English Cultural Studies for one year. Following this, Stefania continued their studies at the Universite de Lorraine, earning a Master's degree in Mondes Anglophones - Culture and Tourism from 2014 to 2016.