Emma Brooks

Emma Brooks is a seasoned professional in the field of business analysis and project management, currently serving as the Salesforce Adoption and Continuous Improvement Lead at Yorkshire Housing since June 2023. Prior to this role, Emma dedicated over 13 years at WDH, where responsibilities included the development of customer experience management strategies as a Senior Business Analyst and leadership positions focused on digital transformation. Emma's earlier career included various roles at Marks and Spencer, ranging from Commercial Manager to OneCALL Manager. Emma holds a Bachelor's degree in International Business from The University of Salford and a Master's degree in Strategic Leadership and Management from Sheffield Hallam University.