Shao Bo Fang

Shao Bo Fang currently serves as an Upmarket Customer Success Manager and Product Specialist at Yotpo, where the focus is on optimizing eCommerce retention marketing for brands such as Steve Madden and Brooklinen. Previously, Shao held roles as a Customer Success Manager at Ultimate, specializing in virtual customer support solutions, and at Converseon, where the emphasis was on transforming social data into actionable insights. Additional experience includes client success positions at Cint and Octoly, managing high-value enterprise relationships and enhancing insights gathering and influencer marketing capabilities. Shao's career began at Statista, leading client success initiatives for technology and industrial verticals, following an early role as a Liability Adjuster at GEICO. Educational qualifications include a Bachelor's Degree in Economics and Political Science from the University at Buffalo and a study abroad experience at The Hong Kong Polytechnic University in Business Administration and Management.