Emmanuel Flouard

Emmanuel Flouard currently serves as the Head of Customer Care at Younited since July 2025. Previously, Emmanuel held the role of Head Of Customer Service at LOXAM from June 2022 to January 2025, where responsibilities included managing a 24/7 customer service unit and overseeing a customer portfolio generating €20M in revenue, resulting in accolades such as Customer Service of the Year from 2023 to 2025. From July 2016 to June 2022, Emmanuel was the Head Of Customer Service at COYOTE, managing a client division across France and international markets. Emmanuel's career began at Bouygues Telecom in November 1996, with roles advancing from Team Leader to Customer Operations Manager, where significant initiatives included the design of a digital customer relationship policy for 2 million customers. Emmanuel's educational background includes studies at Ecole Hôtelière de Dinard from 1991 to 1993.