Tiego dos Santos

Tiego dos Santos has extensive experience in operations and service management within the insurance sector, currently serving as a Full Operations Analyst at Youse Seguros since March 2022, where responsibilities include managing 24-hour assistance partners and analyzing KPIs. Prior to this role, Tiego held positions at HDI Seguros from 2013 to 2021, progressing from Junior Services Analyst to Full Service Analyst, focusing on vehicle and property assistance management, customer service support, and quality analysis. Tiego also worked as an Administrative Assistant at Tempo Assist and a telemarketing operator at Catho. Educational qualifications include an MBA in Strategic Project Management and Agile Methodologies, and specialization in Audit and Compliance, alongside a degree in Environmental Management.