Reyes Erwin

Reyes Erwin is a seasoned professional with extensive experience in customer service and quality assurance, currently serving as a Senior Process Executive at YouTube since January 2022. Prior to this, Reyes held the position of Client Solutions Customer Concierge at TDCX and was a Customer Service Executive at Brodware. From 2010 to 2022, Reyes accumulated significant experience at IBEX in various roles, including Quality Assurance and Customer Service Representative, where responsibilities included monitoring calls, providing quality standards, and assisting customers with various travel services. Earlier career stages included customer service roles at Concentrix, Sitel, and Ascend Asia, showcasing a consistent track record of excellence in customer support and problem resolution. Reyes holds a Bachelor of Technology degree in Tool and Die Technology from the Technological University of the Philippines.