Kapil Kumar G

Kapil Kumar G is a seasoned professional with over 15 years of experience in customer support, customer experience, and customer success. Currently serving as a Senior Customer Service Manager at yvs.video since November 2016, Kapil has demonstrated a strong ability to lead high-performing teams and enhance customer journeys while driving satisfaction, retention, and revenue growth in domestic and international markets. Prior experience includes roles such as Group Manager at Centum Learning Limited, where training operations for Telecomm OSCC partners were managed, and Assistant Manager at Caretel Infotech Ltd, responsible for developing induction training programs. Early career experience includes positions at HGS - Hinduja Global Solutions as a Customer Service Team Lead and at Dell International Services India Private Limited as a Sales Officer. Kapil holds a Master's degree in Business/Commerce from Sam Higginbottom University and a Bachelor's degree from Osmania University.