Michelle Freeman Johnson

Michelle Freeman Johnson has over 19 years of experience in business operations and e-commerce, currently serving as Senior Director of Business Operations at Zappos.com since December 2007. In this role, Michelle oversees various teams driving data-driven decisions, pricing strategy, and inventory management to enhance profitability while aligning with the Zappos Brand Vision. Previous positions at Zappos include Director of Product Management & Pricing and Director of Merchandising Infrastructure, where Michelle focused on automation and efficient business solutions. Prior to Zappos, Michelle worked as a Relationship Manager and Registered Investment Advisor at Clearwater, Arista, and Silverstone Wealth Management after beginning a career as a Client Associate at Merrill Lynch. Michelle holds a BS in Business Administration with a focus on Marketing from UNLV Lee Business School.