Jennifer (Bantelman) Courchaine, CEDS

Jennifer (Bantelman) Courchaine has extensive work experience in various leadership roles. Jennifer currently serves as the Vice President of Customer Success & Global Support at Exterro, a position they have held since 2023. Prior to this, they worked at Zapproved from 2013 to 2021, where they held multiple roles including Vice President of Customer Experience and Thought Leadership, Senior Director of Solutions Engineering, Senior Director of Product Management, and Director of Customer Success. Their responsibilities at Zapproved included transforming customer experiences, developing effective sales processes, and leading the Product Management team.

Before joining Zapproved, Jennifer worked at Chief as a Member in 2022 and at Succeed Management Solutions, LLC from 2012 to 2013. At Succeed Management Solutions, they served as the Director of Training & Client Support and Director of Client Services, where they focused on client training programs, product development, and enhancing client services.

Jennifer's earlier work experience includes roles at La Jolla Playhouse as a Patron Services Manager from 2007 to 2011, where they oversaw ticketing operations and staff management. Jennifer also worked as a Teaching Artist/Ticketing Rep at various non-profit organizations in 2006 and as a Production Manager at Salomon Theatre from 2005 to 2006.

Throughout their career, Jennifer has shown a track record of successfully leading teams and implementing positive changes to drive customer success and business growth.

Jennifer (Bantelman) Courchaine, CEDS has a diverse and extensive education history. Jennifer obtained a Certificate in Change Leadership from Cornell University in 2016. Prior to that, in 2011 to 2012, Jennifer pursued a Master of Arts degree in Strategic Communication from National University. Their Bachelor of Arts degree in Theatre, with a specialization in Directing and Theatrical Production, was completed at Point Loma Nazarene University from 2002 to 2006.

In addition to their academic achievements, Jennifer has obtained various certifications throughout their career. These certifications include Certified E-Discovery Specialist (CEDS) from the Association of Certified E-Discovery Specialists (ACEDS) in 2021, Private Aircraft Pilot from the Federal Aviation Administration in 2020, PMC Level VI from Pragmatic Institute in 2018, Pragmatic Certified Product Marketer from Pragmatic Institute in 2018, Pragmatic Certified Product Manager from Pragmatic Institute in 2017, Emergency First Response CPR/First Aid Instructor from Emergency First Response in 2015, Open Water Scuba Instructor from PADI in 2015, Certified Cloud Practitioner from Amazon Web Services in 2018, and CSPO from Scrum Alliance in 2017.

Overall, Jennifer (Bantelman) Courchaine, CEDS, has a rich educational background with diverse qualifications and certifications in various fields.