Joseph Payumo

Joseph Payumo is a seasoned professional in customer success and management, currently serving as Sr. Manager Customer Success - Strategic at Zayo Group since November 2022. In this role, Joseph has introduced the CSM DMAIC Model, enhancing team performance and streamlining processes. Previously, Joseph held various positions at Zayo, including Interim Sr. Director - Head of Customer Success, overseeing the complete lifecycle experience for the strategic segment. Joseph's career also includes key roles at Motive, Verizon Connect, and Verizon Wireless, where responsibilities ranged from customer relations to performance analytics and strategy development. With a strong emphasis on driving improvement and performance standards, Joseph has consistently contributed to enhanced client experiences and operational success across diverse industries.