Incorporated in Ontario, Canada, Zedd Customer Solutions Inc. is at the forefront of Call Centre Outsourcing Solutions, providing Customer Care, Technical Support, Sales, Financial Care and Business Processing Outsourcing services to many of North America’s most recognized brands.
Zedd’s story began when a group of Canadian investors acquired a modest North Bay call centre in 2010.  Since then the company has grown 800%, including the addition of two Toronto call centres, among them the company’s Canadian headquarters, and nearshore and offshore capabilities in Belize, Mexico and India.  Zedd consistently delivers exceptional performance, resulting in long tenured client partnerships and plenty of client testimonials.
Our Operating Partners have more than 3 decades of contact centre industry experience in near, onshore and offshore operations.  Our investments are in our people and our technology delivering the highest levels of service and compliance.  Zedd’s success has been largely based on organic growth from our valued customers, and this is a direct result of our unique approach to relationship management and our prized workforce.  Zedd’s management team has been with the company since inception as have many of our call centre agents.  Each client engagement is led by a senior manager, often times a Vice President and business partner who possess both strategic and tactical prowess.  This individual is directly involved from project planning through reporting and data analytics and their practical experience always matches our client’s domain.  The net effect:  Zedd’s clients consistently expand and diversify their business with us.


Call Center

Outsourcing

Services

Zedd Customer Solutions Inc.

This office likely focuses on customer service, technical support, and sales functions, supporting various banking operations.

1400-325 Milner Avenue

Mark Gross

Khatera Ghafoori

This department focuses on assisting customers with inquiries, resolving issues, and ensuring customer satisfaction.

Customer Support Services

This department focuses on managing and optimizing the outbound sales process to enhance revenue generation.

Sales Operations

This department provides assistance and expertise in technical sales and support to ensure customer satisfaction and product efficiency.

Technical Services

This department oversees the strategic direction and management of the organization.

Executive Leadership

This department manages client relationships and ensures customer satisfaction through effective service delivery.

Client Services

This department focuses on generating revenue through the sale of telecommunication products and services.

Zedd Customer Solutions Inc.

Org chart

Teams

Customer Support Services

Sales Operations

Technical Services

Executive Leadership

Client Services

Sales and Business Development

Offices

Zedd Customer Solutions Inc.

Org chart

Teams

Customer Support Services

Sales Operations

Technical Services

Executive Leadership

Client Services

Sales and Business Development

Offices

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