Jennifer Kwan

Jennifer Kwan has a diverse work experience spanning various industries. Jennifer began their career at Next Group PLC as a Sales Associate. Jennifer then worked for Vodafone as a Sales Advisor in a retail store. Jennifer later served as the Managing Director at Panda, where they managed customer service and delivery drivers. Jennifer worked at Cathay Rendezvous as an Assistant Manager, overseeing daily restaurant operations and handling customer complaints.

Jennifer then transitioned to the marketing and project management field, working at ME Consulting Ltd (MECL) as a Marketing and Project Manager. Jennifer was responsible for creating marketing strategies, managing budgets, and coordinating multi-channel distribution. Jennifer also acted as a Personal Assistant and Business Development Manager at Intern Vision Ltd.

Jennifer's experience in customer success and client operations includes roles at Webloyalty, Groupon, Zego, and Zeelo. Jennifer served as a Partnerships Account Manager at Webloyalty and went on to work as a National Account Manager and Inbound Business Consultant at Groupon. At Zego, they were a Senior Key Account Manager and later a Senior Manager, Client Operations & Customer Success. Currently, Jennifer is employed as a Senior Manager, Customer Success at Zeelo, where they help organizations optimize transportation services.

Throughout their career, Jennifer has demonstrated leadership skills, team management, and a commitment to delivering exceptional customer service.

Jennifer Kwan's education history begins in 2007 when they attended Clifton High School, where they pursued A-Levels in Business Studies, Information Technology, and Food Technology. Jennifer completed their A-Levels in 2009 and went on to attend the University of Portsmouth. At the university, they pursued a Bachelor of Arts (BA) degree in Business Enterprise Systems from 2009 to 2012. After completing their undergraduate degree, Jennifer Kwan enrolled at the University of Bath in 2012. Here, they pursued a Master of Science (MSc) degree in International Management, which they completed in 2013.