Charlène Berthier is the Head of Customer Success at Zelros, where they lead a team dedicated to enhancing customer satisfaction and loyalty by providing personalized support to clients in the banking and insurance sectors. Previously, Charlène worked as a Solution Engineer at Zelros and a Senior Consultant at Accenture, managing large projects and customer relationships across various industries. They hold a Master’s degree in IT and Project Management from IMT Mines Albi and completed preparatory classes in theoretical sciences at Lycée François Arago. Early in their career, Charlène gained experience in quality engineering and technical roles in other companies such as BB Lomé and ERDF.
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