Emma Barker

Head If Customer Success & Retention at Zembl

Emma Barker is an accomplished leader in customer success with extensive experience spanning over a decade. Currently serving as the Head of Customer Success & Retention at Zembl since August 2025, Emma previously held the position of Senior Director of Customer Success at ON24, where notable initiatives focused on customer retention and scalable processes during rapid growth periods, including the COVID-19 response. Emma's career also includes significant roles such as Director of Customer Success for the APJ region and Global Director of Customer Success at Simple, as well as Program Manager for Customer Success at Viostream, overseeing high-profile live events. Additional experience includes account management and digital project management roles across various agencies, with a Bachelor’s degree in Marketing from UWE.

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Zembl

Running a business is like running a treadmill, it’s hard to get ahead. As your To Do list stacks up, you pay less attention to what needs to be paid. Zembl are the experts in turning your To Do to Done. Just leave all the homework, legwork, and paperwork to us. Bills paid. A whole lot saved. Well played.