Andrew Birchall

Andrew Birchall is a seasoned professional with extensive experience in partner and service delivery management, currently serving as the Senior Partner Experience Manager at Zen Internet since July 2016. Previous roles at Zen Internet include Partner Experience Manager, Service Delivery Manager, Provisioning Team Leader, and Provisioning Escalation Lead. Andrew's background also includes work at RBS, Chess Telecom, and TalkTalk, where responsibilities ranged from managing customer complaints for the CEO’s office to overseeing operations support. Andrew possesses strong skills in stakeholder communication, process improvement, root cause analysis, and compliance with industry standards. Educational credentials include studies at Wigan and Leigh College and Byrchall High School.