Mohammad Mobeen Khan

Mohammad Mobeen Khan has a diverse range of work experience. Mohammad Mobeen began their career as a Student Representative at The University of Salford from September 2016 to June 2019. Following this, they completed a Technical Training Week at Zen Internet in September 2019.

From November 2019 to February 2020, Khan worked as part of the Information Systems and Digital Services team at The Manchester Metropolitan University. Their roles included providing 1st line support for IT helpline services, 3rd line support for deployment solutions, and various other responsibilities such as managing system configurations, troubleshooting, and supporting project work.

In September 2020, Khan returned to The Manchester Metropolitan University, this time as a Network Operations team member. Mohammad Mobeen supported online teaching and provided extensive 1st line support for staff and students via phone, email, and live chat. Mohammad Mobeen also worked on the university's summer refresh project.

In August 2021, Khan joined Zen Internet as a Technical Support Services Consultant. Mohammad Mobeen provided telephony and technical support to residential and small business customers. Mohammad Mobeen also handled escalations and provided expert knowledge on various broadband hardware and services.

Most recently, in August 2022, Khan transitioned to the role of Network Operations Center Engineer at Zen Internet. Mohammad Mobeen became responsible for ensuring the stability and reliability of network services. Additionally, they managed major incidents and performed daily network monitoring and troubleshooting tasks.

Overall, Khan's work experience includes customer support, technical troubleshooting, network monitoring, hardware support, and project work in various roles at both Zen Internet and The Manchester Metropolitan University.

Mohammad Mobeen Khan began their education at Matthew Moss High School from 2008 to 2010. Mohammad Mobeen then continued their studies at Bury College from 2010 to 2014, where they obtained a BTEC Level 3 Extended Diploma in Information Technology. Later, from 2016 to 2019, Mohammad attended The University of Salford, where they earned a Bachelor's degree (BSc) in Computer Networks.

In addition to their formal education, Mohammad Mobeen Khan has also obtained several certifications. Mohammad Mobeen completed "Intro to Service Management with ITIL® 4" from LinkedIn in June 2021, and "Learning VoIP and Unified Communications" from the same platform in January 2021. Mohammad Mobeen also completed the "Microsoft Teams Administration: Managing Collaboration Tools" course, as well as the "SharePoint Online Essential Training: Beyond the Basics (2018)" and "SharePoint Online Essential Training: The Basics" courses, all in January 2021. Furthermore, in November 2020, Mohammad earned the "Microsoft Cloud Fundamentals: Exchange Online and Security" certification from LinkedIn.