Mohammed Sarfaraz (Saf)

Mohammed Sarfaraz (Saf) has over 16 years of work experience in various roles within the telecommunications industry. Mohammed started their career in 2004 as a Customer Service Advisor at O2 (Telefónica UK) before progressing to become a Team Coach. Mohammed then took on the role of a Customer Relations Executive, resolving complaints from various sources. Saf later became an iPhone Team Manager, leading a team during the launch of the iPhone in the UK. Mohammed also served as a Broadband & Voice Team Manager, overseeing the launch of a fixed-line service.

In 2014, Saf joined Capita O2 Partnership as a Network & Data Services Manager, where they managed escalations and complaints. Mohammed later became a Technical Operations Team Manager, leading a team in providing technical support to B2B customers.

Since 2015, Saf has been with Zen Internet, where they held the positions of Customer Services and Provisioning Manager, Operations Manager for Small Business and Partner customers, and most recently, Head of Technical Support. In these roles, they focused on delivering exceptional customer support and leading teams in providing award-winning technical support for various connectivity and voice products.

Throughout their career, Saf has demonstrated strong leadership, strategic planning, and customer service skills, consistently aiming for high performance and customer satisfaction.

Mohammed Sarfaraz (Saf) pursued their Bachelor of Arts (BA) degree in Politics & Law from The University of Huddersfield from 2001 to 2004. In addition to their degree, Saf obtained a certification in ITIL v4 from AXELOS Global Best Practice in September 2019.