Peter Smylie

In 2002, Peter Smylie started working at Virgin Media Business as the Head of Business Operations, where they directed a team of 180 individuals and was responsible for the provisioning and repair of all business products in the South East region. Peter also worked as the Head of Service Management, leading a team of 11 Service Managers and building relationships with customers to protect revenue.

Peter then joined British Telecom in 2007, first serving as the Head of Problem Management at BT Openreach, where they created and implemented processes and procedures to address problems and prevent repeat incidents. Peter later became the BT Global Services (BTGS) Head of Service Management, overseeing recruitment and startup operations for the In Life Incident and Problem Management team.

In 2013, Peter moved to TalkTalk Technology as the Head of Customer Experience Manager, where they managed the customer experience team, led the Charges Investigation Unit, and focused on improving customer retention and reducing billing complaints.

Peter then worked as the Director of Operations & Customer Services at Vaioni Group for a year before joining G4S Utility as the Head of Field Operations - Smart Meters. In this role, they managed a team of engineers and implemented a business improvement program to meet contractual obligations.

Most recently, Peter worked at Zen Internet as the Interim Head Of Network Operations Centre, where they were responsible for managing a team, implementing a transformation program, and streamlining processes to resolve incidents and problems efficiently.

Peter Smylie attended Tottenham Technical College from 1974 to 1978, where they pursued a Telecommunications Engineering degree and obtained a Higher National Diploma (HND) in the field. It is not specified when they obtained the HND. Additionally, there is no information available regarding any other completed degrees or fields of study at the mentioned college or any other institution.

Regarding additional certifications, Peter Smylie has obtained the ITIL - Service Operations practitioner - Incident / Problem / Change Management certification from ITIL Managers. However, the specific month and year of obtaining this certification are not provided.