Rufus Hood

Rufus Hood has a diverse work experience spanning multiple industries and roles. Rufus started their career as an Undergraduate Engineer at Dyson, where they worked as a Test Engineer. Rufus then worked as the Head of Sponsorship Acquisition at SHG Consulting before joining Lookers plc as a Handover Coordinator & Brand Ambassador, responsible for customer experience and satisfaction at a Land Rover dealership.

Rufus then transitioned to Newton Europe, where they held the roles of Consultant and Senior Consultant, specializing in Operational & Financial Improvement. Rufus helped companies save money and improve their operational systems.

Following this, Rufus worked as a Digital Transformation Consultant at Capita, collaborating with clients in the financial and business services sectors to deliver digital transformations using Agile Dev principles.

In 2019, Rufus joined Zencargo, where they held multiple positions. Rufus started as a Customer Success Consultant, then worked as an Operations Manager, Head Of Operations, and Director of Customer Operations. In these roles, Rufus focused on managing operations, delivering customer service, and improving operational capabilities. Rufus also played a key role in scaling Zencargo's operations and supporting business growth.

Currently, Rufus is working at Zencargo as a Director Strategy & Operations, collaborating with the Senior Leadership Team to drive strategic and financial planning, margin improvements, and cross-functional improvement projects. Rufus is also part of the leadership team of the Commercial function at Zencargo, responsible for building and delivering profitability targets.

Overall, Rufus Hood has gained extensive experience in operations, strategy, customer service, and digital transformation throughout their career.

Rufus Hood attended Cheltenham College from 2006 to 2011. No specific degree or field of study was mentioned.