Conchita Mauro

Conchita Mauro has over a decade of experience in customer success and experience management roles across various companies, currently serving as Principal Success Manager at Zendesk since March 2017. Previous positions include Independent Consultant at Connexa Network AG and Manager of Customer Experience Global at Adthena, where notable achievements included designing and implementing customer experience strategies. Conchita's expertise extends to managing teams and developing processes for customer satisfaction, having held managerial positions in organizations such as Circle Internet Financial and Google Play. Conchita has a diverse background with earlier roles at Google and Siemens, and holds a Magna Cum Laude degree in Communications from Universidad de los Andes.