Kair Käsper

Kair Käsper serves as the Senior Director of Product for Contact Center Strategy at Zendesk since February 2024. Previously, Kair co-founded Klaus, an AI-based quality management platform, where Kair held the role of Chief Revenue Officer until January 2024, focusing on improving customer interactions for clients such as Wise, Epic Games, and Zalando. Kair's extensive experience in product marketing and customer engagement includes roles at Pipedrive, where Kair advanced from Marketer to Director of Product Marketing, leading a team to enhance customer insights, go-to-market strategies, and pricing. Additionally, Kair co-founded Jobkitten, a lightweight applicant tracking tool, and VURR, a digital agency serving notable clients. Kair's career began in digital marketing at Taevas Ogilvy, where Kair developed innovative solutions for major Baltic companies.