Martine Niermans

Martine Niermans is an accomplished professional with extensive experience in customer success and operational leadership across various industries. Currently serving as Director of Customer Success EMEA at Zendesk since September 2019, Martine oversees the Enterprise team while managing Commercial Success teams for North and Central EMEA. Previous roles include Customer Experience/Success Leader at Q10 Consultancy, Chief Customer Officer at Bynder, and Business & Events Lead at Apple Retail. With a strong foundation in international marketing management from the Internationale School of Economics Rotterdam and additional education in social media, Martine has a proven track record of enhancing customer experiences and driving success in service-oriented environments.