Rafael Luciano

Rafael Luciano is an experienced Account Director at Zendesk, achieving 226% of targets in FY 2022 and 112% in FY 2023, with a focus on multi-industry projects and sales automation. Prior to Zendesk, Rafael held positions as Senior Account Executive at VTEX, managing new business development in E-Commerce, and as Enterprise Account Executive at T-Systems do Brasil, where innovative technology adoption was a key focus. As Co-Founder and CEO of Lilibox, Rafael led business development and strategic initiatives, overseeing a team of 12 and managing technology and finances. Rafael's earlier roles include Enterprise Account Manager at Embratel, Territory Manager at Semp Toshiba, and Account Manager at GVT, demonstrating a strong track record in account management and client relations. Rafael holds a postgraduate degree in Business Management from Universidade Federal do Paraná.