Jodie Nicole Pickup

Jodie Nicole Pickup has a diverse work experience spanning different industries. Jodie Nicole currently serves as the Head of Service Delivery at Zenergi, a position they started in August 2021. Prior to this, from 2019 to 2021, they worked as a Dog Handler at The Dog Walker gmbh.

At Zenergi, Jodie held multiple roles from 2012 to 2018. Jodie Nicole started as a Customer Account Manager responsible for managing energy usage and client care. Jodie Nicole then moved on to become the Head of Customer Service, where they led a team of 30+ Account Managers and played an instrumental role in business strategy and partnership development. Jodie Nicole'scontributions resulted in a Net Promoter Score of 65 and the successful acquisition of the company.

In 2014, Jodie ventured into entrepreneurship and collaborated with the founder of YOLOWARRIOR LIMITED to launch an extreme sports brand. Jodie Nicole served as the Social Media and Marketing Strategist, creating a strong online presence and driving brand strategy and product development.

Before these experiences, Jodie had a brief stint as a Temporary Civil Liability Certification Officer at the Maritime and Coastguard Agency in 2012. Jodie Nicole also took time to travel and pursue their passion for adventure from 2010 to 2011.

Early in their career, Jodie worked at British Gas from 2006 to 2010. Jodie Nicole started as a Client Service Agent, resolving customer account queries and receiving specialized training. Later, they became a Customer Escalations Manager, handling escalated complaints and collaborating with offshore teams to streamline processes. Jodie Nicole also received additional training in SAP and was granted higher system access for amendments.

Jodie Nicole Pickup attended Richard Taunton Sixth Form College from 2004 to 2006, where they studied English Language, English Literature, Drama, and Theatre Studies. Later, from 2016 to 2018, they pursued an NVQ Diploma in Business-Improvement Techniques & LEAN Organizational Management at the Massachusetts Institute of Technology. Pickup also obtained additional certifications such as Level 2 Lean Organizational Management Techniques and Level 2 NVQ Diploma Business Improvement Techniques from NCFE in 2018, as well as PADI Advanced Open Water Diver certification from PADI in 2012.