Jennifer Caroline

Jennifer Caroline has a diverse work experience in various roles and industries. Jennifer is currently working as a Customer Success Manager PL - B2B at Zenklub, where they are responsible for delivering quality to corporate clients by managing client prospecting, churn control, activation, and engagement. Good communication, relationship building, and strategic skills are essential in their role.

Previously, Jennifer worked at Psicologia Viva (Psyalive) in multiple positions. Jennifer started as a Customer Success Consultant and later became an Analyst of Customer Service, where they were recognized for their outstanding results and relationship with clients and the team. Jennifer eventually progressed to become a Coordination of CX, leading a team of 21 customer service specialists. Jennifer'sresponsibilities included managing people, training, customer experience strategies, and the usability and construction of bots and productivity tools.

Before that, Jennifer gained experience as an Atendente de Telemarketing at AlmavivA do Brasil and provided administrative consulting services at Frigorick. In the consulting role, they created manuals and documented processes, which greatly contributed to strategic decision-making within the organization.

Overall, Jennifer's work experience showcases their skills in customer success, leadership, communication, relationship building, and strategic thinking.

Jennifer Caroline's education history is as follows:

Jennifer Caroline completed a postgraduate course in Psychoanalysis: Clinical Care for Children and Adolescents at PUC Minas from 2020 to 2021. Prior to that, they studied Psychology at PUC Minas from 2015 to 2020. Jennifer also pursued a Technical degree in Logistics from Senac Minas in 2015, specializing in Supply Chain Management and Logistics. In the same year, they undertook an Extensive Course in Political Education at Centro Universitário UNA, focusing on Social Services. In 2014, they took another Extensive Course at Centro Universitário UNA, this time in Social Inclusion, also in the field of Social Services. Before that, from 2012 to 2013, Jennifer attended Cebrac, where they completed a program as an Administrative Assistant, specializing in Business Administration.

In addition to their formal education, Jennifer Caroline has obtained various certifications in different fields. These include certifications such as "CS Alavancando Vendas - Módulo ll" from Nohau Escola in October 2022, "Fundamentos de Customer Success para Analistas" from RD University in September 2022, "Curso Customer Success Alavancando Vendas no B2B" from Nohau Escola in July 2022, and "Introdução ao Customer Success" from RD University in July 2022. Jennifer has also attended several speaking engagements and participated in discussions and workshops on topics such as stress management, burnout syndrome, online counseling, and the psychological and emotional impacts of intelligent systems. These engagements include events organized by organizations such as PeoplePRO - Soluções em Recrutamento & Seleção, Cornershop by Uber, Creditas, CDL/BH - Câmara de Dirigentes Lojistas de Belo Horizonte, Pontifícia Universidade Católica de Minas Gerais, and Universidade Federal de Minas Gerais.

It is worth noting that Jennifer Caroline has also obtained a certification in LGPD, however, the specific details of when and where they obtained it are not provided.