Dafne Oliveira

Dafne Oliveira has a diverse work experience spanning various roles and industries. Dafne started their career at Hermes Pardini as an Atendente Telefônico. Later, they joined Interfile Full Service BPO as an Atendente de Negócios, where they were responsible for quality control, document management, and administrative tasks. In 2017, Dafne joined ZENVIA as an Inteligência Artificial, Robots, specializing in virtual assistants and chatbots, and managing projects for clients such as Credz, Conectcar, Mooving, Americanet, Unisa, Zurich, and Porto Seguro Cartões. Dafne then took on the role of Team Leader, where they led the implementation and homologation of programmed robots and assistants, as well as trained team members and organized project tasks. Dafne was later promoted to Product Owner, where they continued to develop projects and implement agile methodologies. Dafne then moved into the role of Product Manager – Professional Services, overseeing the delivery of professional services for the company. Currently, Dafne serves as a Solution Engineer at ZENVIA, utilizing their technical expertise to support customers and ensure their success.

Dafne Oliveira has a diverse educational background. Dafne completed a professional training program in Product Management at Cursos PM3 in 2021-2022. In 2017-2018, they pursued a Master of Business Administration (MBA) in People Management at UNOPAR - Universidade Norte do Paraná. Prior to that, from 2013-2014, they attained a Bachelor's degree in Technology in Management Processes from Centro Universitário Braz Cubas.

Additionally, Dafne has obtained certifications as a Certified Scrum Product Owner® from Scrum Alliance in June 2021 and a Certified ScrumMaster from Scrum Alliance in February 2020. These certifications highlight their expertise in agile project management methodologies.

In 2020, Dafne also completed a program in VUI- Design of Voice Conversations at Let's Bot. However, specific details about the field of study are not provided.