Juliana Bulhões de Oliveira

Juliana Bulhões de Oliveira has a diverse work experience spanning several companies and industries. Juliana began their career in 2006 as a Vendedora at Seven Paper. Juliana then worked at Vini Cyber as a Gerente Comercial from 2007 to 2012, where they handled various responsibilities such as team formation, customer service, finance, and marketing.

Moving on, Juliana joined Tech Store as Gerente Administrativa from 2012 to 2015. Here, they managed administrative tasks and operations. Following this, they worked at Alva Brasil as an Administrador de Empresa for a brief period in 2015, where they handled various tasks such as financial controls, sales, marketing, and logistics.

In 2015, Juliana joined Conta Azul, where they held multiple roles. Juliana started as an Encantador de Clientes and then moved on to become an Analista Customer Service, Customer Service Coordinator, and ultimately a Customer Success Coordinator. During their time at Conta Azul, they were responsible for customer strategies, team development, performance evaluations, feedback, training, and process restructuring. Juliana's efforts led to significant improvements in customer service, including obtaining the RA1000 seal and receiving awards for exceptional service.

In 2019, they joined Movidesk as a Customer Service Coordinator. Here, they focused on operational scalability, defining KPIs, and restructuring the knowledge base. Juliana's initiatives successfully reduced customer inquiries and increased customer and lead access by over 60%.

Currently, Juliana is working at ZENVIA, starting in 2022. Juliana holds the role of Head of Customer Service and is responsible for overseeing the customer experience for the SaaS division.

Juliana Bulhões de Oliveira began their education in 2004 when they studied programming at Sociesc Sociedade Educacional de Santa Catarina. Juliana continued their education at the same institution in 2009 and completed a Technologist degree in Entrepreneurship, specializing in Administration, Business, and Marketing. In 2009, they also attended Unisociesc and completed a program in Commercial and Marketing Analysis.

Later, Juliana pursued an MBA in Leadership, Innovation, and Management 3.0 at Pontifícia Universidade Católica do Paraná from 2018 to 2020. In 2020, they obtained a certification in Basic Net Promoter Score Formation from Track.co.

Juliana furthered their education at Pontifícia Universidade Católica do Paraná from 2023 to 2024, specializing in Neuroscience, Psychology, and Mindfulness. During this time, they also completed a professional coaching certification as an ACT Coach from Act Coaching - Escola Superior de Coaching.

In terms of additional certifications, Juliana obtained a certification in Fundamentals of Administration from Veduca Edtech in 2016. Furthermore, they completed certifications in Personal Finance and Investment in Stocks from BM&FBOVESPA in the same year. In 2020, they also received a certification in Scientist Basic Proficiency in Customer Experience from WCES | World Customer Economic Science. Finally, they acquired certifications as a TED Conferences speaker, both for Open Mic in April 2020 and as a TDC Speaker in August 2022.