Juliana Ouriques

Juliana Ouriques has a diverse work experience spanning various roles and industries. Juliana started their career as a receptionist and assistant at QI Escolas e Faculdades. Juliana then worked as an assistant technician at FIERGS - Unidade de Estudos Econômicos before moving on to FIERGS - Auditoria Interna as an assistant. Juliana gained administrative experience at Dell as an administrative assistant. At TOTVS, they worked as a technical support agent and a customer service technician, providing technical assistance and support to clients. Juliana joined ZENVIA as a junior customer support analyst and eventually became a customer success analyst, responsible for creating and automating customer journeys and implementing operational improvements. Juliana'smost recent role at ZENVIA is as a customer success operation analyst, where they focus on metrics, KPIs, process mapping, and improving operational efficiency.

Juliana Ouriques completed their education in a chronological manner. From 2009 to 2010, they attended QI Escolas e Faculdades and obtained a degree in Técnico em Informática, specializing in Tecnologia em Informática. Following this, they pursued their Bachelor's degree in Business Administration and Management, General from 2011 to 2017 at Fapa - Faculdade Porto Alegrense.