Leticia Dangelo

Leticia Dangelo has a diverse work experience spanning several companies and industries. In their most recent role at ZENVIA, they served as the Head of Sales and Customer Success and was responsible for overseeing the Product Owners and Customer Success teams. Their focus was on delivering and measuring the value generated by the company's solutions for over 80 major Brazilian companies.

Prior to that, they held the position of Head Presales and Customer Success at ZENVIA, where they had similar responsibilities in the consulting business unit. Leticia worked with a multidisciplinary team to provide exceptional service to clients and ensure the effectiveness of the solutions provided.

Before joining ZENVIA, Leticia worked at Tribanco as a Gerente de projetos de desenvolvimento de negócios. In this role, they led squads in various areas like IT, Operations, Products, and Commercial. Their notable achievement during their time at Tribanco was leading the Recovery of Corporate Credit Squad, which resulted in a return of 15.6 million reais in just 67 days.

At Algar Tech, Leticia held the position of Gerente de projetos de tecnologia da informação sênior. Leticia managed projects for Bradesco Cartões, focusing on operational efficiency and innovation. Leticia successfully led projects aimed at reducing offenders in customer service, implementing new features like intelligent passwords and e-commerce, and improving credit and collection processes. Additionally, they were responsible for projects related to back-office operations and regulatory compliance.

Earlier in their career, Leticia worked at Sinartis as a Gerente de operações sênior. Leticia was instrumental in creating the company's strategic planning, business plan, and process mapping. Leticia also oversaw the implementation of agencies for major banks like Caixa Econômica Federal and Banco do Brasil.

At Cedro Technologies, Leticia served as a Project Leader, primarily working in the administrative and procurement departments. Leticia played a pivotal role in establishing the company's procurement and supply chain operations and developing the corporate university for training and development purposes. Leticia was also involved in sourcing and contracting products and services to support the company's operations.

Overall, Leticia Dangelo's work experience showcases their leadership, strategic thinking, and project management skills across a range of industries and functional areas.

Leticia Dangelo's education history is as follows:

Leticia obtained a Mestrado em Administração de Empresas (Master's in Business Administration) with a focus on Administração e Gerenciamento de Computação/Tecnologia da Informação (Administration and Management of Computing/Information Technology) from Universidade do Minho in 2023.

In 2017, Leticia completed an MBA em Gestão de Negócios (MBA in Business Management) from Instituto Federal de Educação, Ciência e Tecnologia do Sudeste de Minas.

In 2015, Leticia earned an Executive MBA with a specialization in Gestão de Projetos (Project Management) from ESAMC.

Leticia also pursued a Pós Graduação em Coaching e Gestão de Pessoas (Postgraduate in Coaching and People Management) from ESAMC, which they completed in 2017.

In 2017, Leticia obtained a Licenciatura em Computação (Bachelor's in Computing) with a focus on Ciências Tecnológicas (Technological Sciences) from Instituto Federal de Educação, Ciência e Tecnologia do Sudeste de Minas.

Earlier, from 2009 to 2013, Leticia pursued a Bacharelado (Bachelor's degree) in Administração, Negócios e Marketing (Administration, Business and Marketing) from Centro Universitário UNA.

Additionally, Leticia obtained several certifications, including KMPI from Lean Institute Brasil in 2019, Agile Coach from Agile Institute Brazil in 2019, Manegement 3.0 from Arkhi in 2019, PMP - Certificação em Projetos (PMP - Project Management Certification) from PMI São Paulo in 2014, and SFPC from CertiProf in 2013.