Lylianara Carrijo França Porto

Lylianara Carrijo França Porto has over 20 years of experience in executive and account management roles in the BPO, TI, and Telecom sectors. Lylianara is currently working at ZENVIA as an Executive Account Manager. In their previous role at Callink, they served as the Head of Customer Success, overseeing the relationship with B2B clients and implementing continuous improvement processes. Prior to that, they were a Senior Account Manager, responsible for managing relationships with key clients such as Bradesco, Cielo, and Pagseguro. Lylianara also worked at Algar Tech as an Executive in customer relationship management, where they managed contracts, sales planning, and financial results. Throughout their career, Lylianara has demonstrated expertise in client retention and satisfaction, as well as strategic planning and market analysis.

Lylianara Carrijo França Porto has a diverse education history. In 2006, they attended the Universidade Federal de Uberlândia - UFU, where they studied Mathematics. Later, they pursued an Especialização (Specialization) in Customer Centric at the Fundação Dom Cabral, completing their studies by 2009.

In 2022, Lylianara Carrijo França Porto enrolled in two short-term programs. Firstly, they joined Ecossistema Inova and completed a Pós-MBA in TrendsInovation. Secondly, they obtained a certification in Customer Success and Customer Experience from ConQuist Educacional.

Lylianara Carrijo França Porto also holds several additional certifications. Lylianara acquired the Prosci® Taking Charge of Change certification in September 2022 from the institution Prosci. Additionally, they obtained the following certifications in March 2022: Professional Scrum Master™ I (PSM I), Professional Scrum Product Owner™ I (PSPO I), and Professional Scrum Master I, all from Scrum.org. Finally, in April 2022, they achieved a certification in Customer Success and Customer Experience from ConQuist Educacional.