Karen Thornton

Karen Thornton is an experienced professional in service operations and IT management with a robust career spanning over two decades. Currently serving as Service Operations Director at Zenzero since October 2025, Karen previously held the position of Global Head of IT Services at Ten Lifestyle Group, where a strong emphasis was placed on building a high-performing global support team and championing continuous improvement. Karen's background includes diverse roles such as Director of Support Services at IT Lab and various management positions at TFG Infotec and Computer Sciences Corporation, along with foundational experience at Old Mutual Limited. Educational achievements include a degree in Business Management from the Graduate School of Business and multiple ITIL certifications.