Zephyr
- HVAC Customer Support Representative (csr)
HVAC Customer Support Representative (csr)
Customer Service · VA, United States
Job description
Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
About IAQ Medics Heating & Air Conditioning
IAQ Medics Heating & Air Conditioning, a Zephyr local brand business, is an established company with over 20 years of experience providing top tier service to the northern Virginia and Washington D.C. communities.
About the Role
IAQ Medics Heating & Air Conditioning is looking for a HVAC Customer Support Representative (CSR) to help the technicians complete installations efficiently and accurately. This is a full-time role that will report into the Client Support Manager and be fully remote or based out of our growing Woodbridge, VA office.
What You’ll Do
- Have phone conversations with prospective and current clients to answer questions, set appointments and schedule visits
- Hours are Monday - Friday 7:30am - 4:00pm
We’d Love To Hear From You If You Have
- Experience working for an HVAC company is preferred
- Experience with ServiceTitan a plus
- Excellent written and oral communication skills
- Strong customer service skills
Working Conditions/Physical Demands
- Must consider safety one’s primary job and must have general knowledge of safe working practices and OSHA requirements
- To adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talk
- The ability to lift and/or move 30+ lbs is required
Benefits and Perks:
- Competitive Pay: Significant base salary and bonus opportunity
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- Company paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
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