Technical Trainer

OPPORTUNITY OVERVIEW ZeroFox seeks a dynamic and creative Technical Trainer to support customer-facing and internal training. This individual will create and deliver consistent, world-class training experiences for our customers, MSSP partners, and internal employees. This position in London will support international enterprises and MSSP partners, with a secondary focus on North American clients.

The ideal candidate will have a proven track record in training content creation and delivery, specifically focusing on cybersecurity and/or threat intelligence. In addition to having proven experience delivering training in a fast-paced environment, qualified candidates must possess a growth mindset, strong leadership and communication skills, and a great attitude. 

A background or experience in Intelligence is a significant plus.

Role and responsibilities

• Help build out ZeroFox’s current training program for multi-modal delivery, in-person, online, and hybrid solutions
• Deliver various training events (including onboarding, product upskilling, mentoring, and knowledge sharing) and guide advocates through program changes
• Update knowledge base items, training materials, and QA forms
• Guide, direct, and set training priorities to meet milestones and other schedule requirements
• Assist with developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides, and online learning modules
• Monitor student enrollment and attendance; prepare records of training activities and student progress
• Build and maintain assessment and feedback mechanisms to validate learning and engagement, and identify areas for improvement
• Build strong relationships with customers and across ZeroFox business units
• Work with Sales, Sales Engineers, Professional Services, Product, and Customers to define individual customer requirements, engagement schedules, and execution milestones
• Deliver technical content (across multiple products) to different audience levels for internal, customer, and MSSP partners via onsite/in-person and virtual classroom, as well as recorded formats such as LMS courses and knowledge based videos
• Learn technical products quickly with minimal supervision – collaborate with diverse stakeholders including Product Management, Engineer, Sales, Product Marketing, etc.
• Identify and communicate any training session trends, challenges, or obstacles
• Help evaluate customer training requirements and implement a roadmap for continuous improvement
• Provide configuration guidance post-training to ensure successful ongoing usage and value

Required qualifications and skills

• Previous experience in a similar role in enterprise SaaS, typically obtained in 3+ years
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
• Excellent customer relationships, project management and organizational skills – ability to prioritize and manage multiple simultaneous deadlines
• Experience creating and delivering technical training content in various formats (instructor-led, on-demand, and interactive eLearning, recorded “how to” videos, etc.)
• Experience delivering technical training to both internal and external (e.g. customer and partner) audiences
• Experience with the creation and delivery model for Computer Based Training (CBT) via Learning Management Systems (LMS)
• Ability to travel domestically and internationally as needed, in accordance with health & safety guidelines; 10%-15% travel is expected

Desired qualifications and skills

• Previous experience or working knowledge in Threat Intelligence.
• Written and spoken fluency in Spanish and/or French
• Knowledge of data analytics, dashboards, and reporting
• Working knowledge of various tools: Docebo, Monday.com, SalesForce, Superset, and Zendesk.
• Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
• Propensity to thrive on change and general dissatisfaction with the “status quo”, founded on the belief that great is better than good
• Past experience working in training, technical support, and/or configuration capacity

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Comprehensive private insurance and EAP
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• This position may entail up to 10-15% travel
• This role is based out of our office in London (hybrid)
• This role requires occasional work on nights and weekends as needed