Amit Patel is a seasoned technology professional with extensive experience in telecom and contact center operations, currently serving as Lead Technology at ZEST Consulting LLC since August 2023. Previously, Amit held significant roles including Assistant Manager Technology at Firstsource Dialog Solutions, specializing in Telecom and IVR-CRM integration, and Assistant Manager Telecom at Anunta, focusing on VoIP recording expertise. Notable contributions also include leadership as Senior Telecom Engineer at Bank of America, managing enterprise voice network operations across the Asia Pacific region, and foundational roles in network engineering at TATA Communications Ltd and Gujarat Online Ltd. Amit holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Saurashtra University.
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