Angie Philips

Angie Philips has over 20 years of work experience in various customer support and operations roles. Angie most recently served as the Director of Customer Support at Zilliant, where they reduced the mean time to resolution (MTTR) and established key performance indicators (KPIs) for the team. Prior to that, they were the Director of Customer Service at HomeServices of America, where they built a customer support team and selected and implemented a customer support CRM and knowledge base. Angie also has experience as the Director of Operations at OnceThere, Director of Customer Support at Evernote, Director of Site Operations at RetailMeNot, Inc., Director of Customer Support & Production at HomeAway, Inc., and as a Senior Operations Analyst at Dell, Inc. Angie has a proven track record of successfully establishing and managing customer support teams, implementing systems and processes, and driving operational efficiency.

Angie Philips attended Alma College from 1991 to 1995 and earned a Bachelor of Arts degree in History.