Shayna Shields

Shayna Shields has extensive experience in the real estate and customer service sectors, currently serving as the Assistant Regional Closing Manager for Zillow since November 2019. Prior to this role, Shayna worked as an Escrow Officer at Nielson & Sherry, PSC from January 2009 to November 2019, where responsibilities included overseeing over 400 real estate closing files per month, liaising between various stakeholders to facilitate closings, and managing the review and preparation of closing documentation. Additionally, Shayna's earlier experience includes positions as a Customer Service Representative at Republic Bank & Trust Company and a Certified Nursing Assistant at Rosedale Manor, showcasing a strong foundation in customer care and compliance.