Kim Bursey

Kim Bursey has a diverse work experience spanning over several industries. Kim is currently a Member at frank-talk.com since October 2022. Prior to that, they served as the Vice President Customer Service at ZIM Integrated Shipping Services starting in February 2022. Kim was responsible for ensuring stable and reliable services while prioritizing customer needs. In 2019, Kim worked as the Director Call Centre - Patient Care at Vision Group Canada, where they focused on optimizing the patient journey and driving revenue through various CRM initiatives. From 2015 to 2018, they held the position of Director Frontline Operations at ML Partners, an investment and management firm. Kim also has extensive experience at Bell Canada, where they held various senior management roles in performance management, outsourcing partnership, and channel performance from 2005 to 2014. Kim started their career at Bell in 1995, where they held positions in loyalty and retention, call center support, and project management.

Kim Bursey attended Marianopolis College from 1986 to 1988, where they studied business. From 1988 to 1991, they then pursued a Bachelor of Arts (B.A.) degree in Economics at McGill University.