Zinnia
- Client Implementation Services Manager
Client Implementation Services Manager
Customer Service · Johns Creek, United States
Job description
Client Implementation Services Manager
WHO WE ARE:
Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, and WinFlex, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike - and enabling more people to protect their financial futures along the way. Zinnia
has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
As a member of the Client Implementation Services team, you will provide full software platform and business support to L&A Exchange's customers. You will maintain extensive interaction with customers, serving as the primary contact for daily operations personnel at each company. Operating at all levels within client organizations, from individual contributors to senior management, you will act as the client advocate within internal departments and promote L&A Exchange's policies and positions. The role emphasizes the management and cultivation of strong client relationships.
The responsibilities include understanding and fulfilling client requirements, documenting and designing solutions, seeking approval, estimating efforts, interpreting and addressing client feedback, and contributing to the development of standards and feedback mechanisms. Additionally, the role involves managing client expectations, advocating L&A Exchange's policies and positions to customers, and adeptly handling conflict
situations.
WHAT YOU’LL DO:
• Oversee all internal and external communications for designated client accounts, gaining a comprehensive understanding of business objectives, practices, and procedures;
• Identify client needs, outline project scopes, and establish timelines, while managing the entire project lifecycle and generating necessary documentation;
• Utilize Team Foundation Server (TFS) to manage business prioritization, deployment, support, and billing processes, coordinating with diverse project teams across different countries and time zones;
• Provide client training, efficiently manage multiple projects, and coordinate cross-team efforts, assisting clients with pre- and post-launch preparations;
• Track and resolve issues throughout project execution, troubleshoot product profile and form issues, and promptly address client inquiries;
• Deliver regular status reports, maintain current system knowledge, handle client billing, and escalate issues to senior management when necessary.
Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, and WinFlex, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike - and enabling more people to protect their financial futures along the way. Zinnia
has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
As a member of the Client Implementation Services team, you will provide full software platform and business support to L&A Exchange's customers. You will maintain extensive interaction with customers, serving as the primary contact for daily operations personnel at each company. Operating at all levels within client organizations, from individual contributors to senior management, you will act as the client advocate within internal departments and promote L&A Exchange's policies and positions. The role emphasizes the management and cultivation of strong client relationships.
The responsibilities include understanding and fulfilling client requirements, documenting and designing solutions, seeking approval, estimating efforts, interpreting and addressing client feedback, and contributing to the development of standards and feedback mechanisms. Additionally, the role involves managing client expectations, advocating L&A Exchange's policies and positions to customers, and adeptly handling conflict
situations.
WHAT YOU’LL DO:
• Oversee all internal and external communications for designated client accounts, gaining a comprehensive understanding of business objectives, practices, and procedures;
• Identify client needs, outline project scopes, and establish timelines, while managing the entire project lifecycle and generating necessary documentation;
• Utilize Team Foundation Server (TFS) to manage business prioritization, deployment, support, and billing processes, coordinating with diverse project teams across different countries and time zones;
• Provide client training, efficiently manage multiple projects, and coordinate cross-team efforts, assisting clients with pre- and post-launch preparations;
• Track and resolve issues throughout project execution, troubleshoot product profile and form issues, and promptly address client inquiries;
• Deliver regular status reports, maintain current system knowledge, handle client billing, and escalate issues to senior management when necessary.
WHAT YOU’LL NEED:
• You have 6+ years of relevant work experience, including 4 years of experience in a project management position;
• You are a methodical critical thinker, analytical, problem solver, and have good organization skills;
• You possess excellent communication skills, both in-person and on the telephone, as well as in written correspondence;
• You have an appropriate blend of project management knowledge, experience, coursework, and credentials;
• You’ve acquired good interpersonal and team leadership skills with a customer-focused, relationship-driven attitude;
• You can identify client requirements, write business requirements documents and software requirement documents with little to no secondary support;
• You must have strong aptitudes to learn new technical skills;
• You are proficient with Microsoft Office;
• You are flexible to travel as required;
• You excel at collaborating within a team setting;
• Familiarity with XML, JavaScript, and SQL is desirable
BONUS POINTS:
• Understanding of the insurance/financial services sector, specifically in Life and Annuity;
• Proficiency in utilizing web-based Software as a Service (SaaS) applications.
WHAT’S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering
cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability.
• You have 6+ years of relevant work experience, including 4 years of experience in a project management position;
• You are a methodical critical thinker, analytical, problem solver, and have good organization skills;
• You possess excellent communication skills, both in-person and on the telephone, as well as in written correspondence;
• You have an appropriate blend of project management knowledge, experience, coursework, and credentials;
• You’ve acquired good interpersonal and team leadership skills with a customer-focused, relationship-driven attitude;
• You can identify client requirements, write business requirements documents and software requirement documents with little to no secondary support;
• You must have strong aptitudes to learn new technical skills;
• You are proficient with Microsoft Office;
• You are flexible to travel as required;
• You excel at collaborating within a team setting;
• Familiarity with XML, JavaScript, and SQL is desirable
BONUS POINTS:
• Understanding of the insurance/financial services sector, specifically in Life and Annuity;
• Proficiency in utilizing web-based Software as a Service (SaaS) applications.
WHAT’S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering
cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability.
Open roles at Zinnia