Karla Alvarez

Karla Alvarez is a Project Manager at Zintro since 2022. Previously, they were a Leadership Academy Supervisor at ibex from 2014 to 2022. In this role, they equipped new managers, gathered data using Microsoft office, and provided skill-up sessions to existing Managers. Karla was also a BPO Team Manager at ibex from 2014 to 2012, where they provided direction and instructions to a group of individuals, analyzed data, and created action plans to improve overall performance. Additionally, Karla was a Customer Service Representative at ibex from 2014 to 2012 and at iQor from 2012 to 2014. In this role, they took inbound and outbound calls from customers, provided resolutions that met customers' expectations, and dealt with frustrated customers.

Karla Alvarez holds a Bachelor of Science in Computer Science from the University of Southeastern Philippines.