Senior Project Manager, Client Services (hybrid)

Ziosk is revolutionizing the $472 billion restaurant industry by providing a suite of solutions powered by our enterprise grade software stack that serves casual dining, fast casual, polished casual and QSR restaurants. Key clients include: Yard House, Olive Garden, Texas Roadhouse, Bahama Breeze, Cheddar’s, Red Robin, Outback, and we are processing over $9 Billion in payments per year.

The cloud based Ziosk Platform is an omnichannel suite of products that provide safe, secure, contactless dining experiences, operational efficiency, and data insights to grow a restaurant’s top and bottom line. Initially known for the Ziosk Original tabletop device, the Ziosk Platform now includes Ziosk Virtual, Ziosk Pro Server Tablet, Ziosk Mini and Ziosk Tether are all designed to bring convenience, safety, and operational efficiency to the restaurant. Ziosk is strengthening guest engagement and operational efficiencies across all 50 states. In 2024 and beyond, the Ziosk network is poised for rapid growth, and we are seeking A+ team members to expand our team in the areas of development, sales, and customer service.

Summary

Ziosk is looking for a highly skilled and organized Senior Project Manager to join our Client Services team.  This role will be responsible for managing new customer implementations, new functionality and platform deployments to existing customers, technology refreshes and internal projects.  The ideal candidate needs to be a creative problem solver with a wiliness to take on new responsibilities as needed. 

The Senior Project Manager is someone with high potential, skill, and will to move mulitiple levels within Ziosk (sales, sales leadership, and other department leadership roles).

Responsibilities (5 days in office- first 3 months, 3 days in office after onboarding period)

• Experience working a dynamic work environment and managing multiple projects simultaneously while ensuring they complete within scope and on-time.

• Manage customer implementations and internal IT/engineering projects as needed.

• Demonstrate strategic understanding of stakeholder needs, and business and technology objectives.

• Work with internal sales and account teams to gather project requirements.

• Drive the project/project delivery strategy through the consistent application of a project management framework, training, methodologies, metrics, assets, and tools.

• Provide regular status updates as needed to Ziosk and client stakeholders

• Lead customer and partner meetings to gather requirements, organize project activities and provide status updates.

• Work with Ziosk Engineering teams as needed to address any issues that arise during an implementation or other assigned project.

• Must be able to accommodate flexible hours including some mornings or evenings.

Qualifications

• 8+ years working as a project manager, account manager, technical account manager, or CSM.
• Certfication as a Project Manager is a plus, but not required.
• Experience working a dynamic work environment and managing multiple projects simultaneously while ensuring they complete within scope and on-time.
• Excellent verbal and written communication skills.
• Not required but helpful to have comparable experience as a Project Manager or Program Manager (Food & Beverages/Hospitality, SaaS environment, Information Technology, etc.).
• Knowledge of Project Management systems such as Jira, Confluence, Smartsheet, NetSuite, Power BI, MS Project or equivalents and the Microsoft Office suite of tools.
• Experience building efficient project plans with interlinked dependencies.
• Must be willing to document work effort and project status on an ongoing basis.
• Technical restaurant industry knowledge is a plus (Point of Sale systems, Touchscreen devices, Order and Pay at the Table, Hand-held pay at the table devices, Network infrastructure, AP’s, Wi-Fi, etc.).

Ziosk**is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas. No agencies or third-party recruiters, please.