Matthew Holota

Matthew Holota has a diverse work experience spanning multiple industries and roles. Matthew currently holds the position of Director, Client Support at Zixi - Broadcast QoS Over the Open Internet since November 2019.

In their previous role as Director of Customer Service at Motivate International Inc. from October 2018 to November 2019, Matthew directed the strategy for fast-scaling customer service teams in New York City and Columbus, achieving multiple high-target SLAs in peak season and team profitability within eight months for the first time in company history.

Prior to that, as the Director of Customer Experience at KeyMe from March 2017 to October 2018, they scaled up the customer service team, turning it into a profit center through locksmith lead generation and implementing a process to qualify and add prospect emails to the marketing pipeline.

Matthew's experience in Livestream includes roles such as Mevo Support Manager, IMG Support Manager, Team Lead - Producer Support, and Producer Support. In these roles, they managed customer support teams, oversaw the Mevo Customer Group on Facebook, created training processes and handbooks, and provided technical support to Livestream producers. Matthew ensured industry-leading service for B2B customers and developed support materials.

Earlier in their career, Matthew worked as a Producer, Multimedia - MSG Varsity at Cablevision, where they created and executed a program for live-streaming high school sports and events wirelessly.

Matthew also has experience as a Freelance Producer/Editor, Television Producer at NeuLion Inc, Television Producer at New York Islanders, and Freelance Videographer/Final Cut Editor at Buffalo Sabres. Matthew has worked on a variety of projects ranging from encoding videos for internet distribution, producing/editing videos for sports teams and corporations, to producing and editing DVDs for commercial sale.

Matthew's career started as a Videographer/Editorial Assistant at Artvoice.

Matthew Holota attended St. Bonaventure University from 1997 to 2001, where they earned a Bachelor's degree in Journalism/Mass Communication. In 1998, they also briefly attended the University of Oxford, but no degree or field of study is specified.