Debra Cook

Debra Cook is a highly experienced Senior Support Technician at ZOLL Medical Corporation, where responsibilities include troubleshooting technical issues related to various software products and ensuring customer satisfaction by collaborating with multiple support teams. In addition, Debra holds roles as a Senior Escalation Software Technician and Code Data Escalation Technician at ZOLL Data Systems, providing assistance to Tier 1 technicians, working with research and development for issue resolution, and creating training documents for staff. Debra's career also includes a background as a Technical Services Engineer III at eSoft Inc and an IT Systems Tech at Sun Microsystems, complemented by a BS in Marketing from Regis University.