Ricardo A. Ramirez

Ricardo A. Ramirez is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Customer Service Manager at Zona Franca Industrial de Las Américas since March 2022, Ricardo previously held the position of Operations Manager at SIM Ingeniería, where responsibilities included managing engineering projects and equipment maintenance. As Communications and CRM Manager, leadership in commercial areas involved marketing and brand representation. Additional roles include Digital Marketing Consultant at Doctor Redes, Professor at Instituto Dominicano de Arte y Diseño, and Sales Assistant at Puma Logistics. Ricardo holds a Master's in Customer Experience & Innovation from EOI Business School and has completed various executive programs in management and project direction. With a strong foundation in international business and marketing, coupled with technical skills in web design and CRM systems, Ricardo A. Ramirez exemplifies a commitment to professional development and excellence in the fields of customer service and operations.