Tanvir Azad

Tanvir Azad, BComm has extensive work experience in customer success management and project management. Tanvir has held various roles at different companies, including Zoovu, Genesys, Causeview Inc., Replicon, LivePerson, eBridge Connections, Advanced Utility Systems, Superior Propane, and Toronto Hydro.

In their most recent position as Director of Customer Success - North America at Zoovu, Tanvir built and guided a team of Customer Success Managers, reducing churn and increasing adoption and optimization.

At Genesys, they served as a Sr. Customer Success Manager and later as a Sr. Customer Success Manager, Global Strategy & Operations. In these roles, Tanvir provided strategic guidance, planning, and support to customers, implementing value realization methodologies and developing customer success plans.

During their tenure as Manager, Customer Success Management - Salesforce at Causeview Inc., Tanvir led a team of Customer Success Managers, providing exceptional service and support to enterprise and midmarket clients.

As an Enterprise Project Manager at Replicon, Tanvir managed mid-size to enterprise projects, ensuring timely and budgeted completion while responding to escalations.

At LivePerson, Tanvir held the roles of Customer Success Manager - Partner Channel Manager and Implementation Specialist. Tanvir led project deployments for clients such as Bank of America and implemented text chat projects, customizing software and managing customer relationships.

At eBridge Connections, Tanvir worked as an Implementation Consultant in the EDI industry, conducting business reviews, programming EDI maps, and managing multiple EDI projects.

Tanvir also gained experience as an Implementation Specialist at Advanced Utility Systems, a System Analyst at Superior Propane, and a Network Service Administrator at Toronto Hydro.

Overall, Tanvir Azad, BComm has a diverse background in customer success management, project management, and technical implementation.

Tanvir Azad obtained a Bachelor of Commerce degree in Information Technology Management (ITM) with a specialization in Systems Analyst - eCommerce from Ryerson University from 2001 to 2004. In addition to their degree, they have also obtained multiple certifications, such as "Becoming a Great Conversationalist" from LinkedIn in 2023, "Genesys Design Thinking Practitioner" and "Genesys Design Thinking Explorer" from Genesys in 2022, and "Genesys Cloud Certified Associate" from Genesys in 2021. They have also obtained a certification in Administration from Salesforce Trailhead, although the obtained year is not specified.