Brian W. is currently the Manager of Customer Success Engineering for the Americas at Zscaler, where responsibilities include driving product adoption and ensuring customer success through best practices and stakeholder collaboration. Previously, Brian served as a Senior Customer Success Manager at Okta, focusing on federal financial services, and as a Principal Customer Success Architect, assisting in the operational establishment and onboarding of Customer Success Architects. Brian’s extensive experience includes roles as a Senior Principal Experience Program Manager and Customer Success Manager at Veritas Technologies, and a Lead Senior Customer Systems Engineer at LexisNexis. Brian began a career in technology as a Computer Technician at Best Buy and has a degree from Wright State University.
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